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Customer Feedback and Complaints

We strive to provide a high quality of service to all our customers.

Customer Feedback

Feedback provides us with the opportunity to learn and improve. We value your comments, so if you do have any feedback for us, please call us on 0203 857 6250 or email


If something has gone wrong, we will do whatever we can to put it right.

We have policies and procedures in place to ensure that any complaints are dealt with in a fair and timely manner. Should you wish to make a complaint, please contact the Compliance Officer on 0203 857 6250 or e-mail Alternatively, you can write to us at Close Brothers Property Finance, 10 Crown Place, London EC2A 4FT.

For our complaints procedure, please click here.